RETURN WITH CONFIDENCE.

Last updated: September 2026. Please contact us before sending an item back so we can confirm the correct return steps.

Standard products

For eligible standard products, contact us within 30 days of delivery. Items must be unworn, unused, unwashed and returned with their original tags and packaging. Proof of purchase is required.

Custom and personalised products

Products made or personalised to your specifications cannot normally be returned for change of mind, including jerseys with custom names, numbers, badges or sizing. If a custom item arrives damaged, defective or materially different from the approved order, contact us promptly with your order number and clear photos.

Damaged or incorrect orders

Please inspect your delivery as soon as it arrives. If the product is damaged, defective or incorrect, email us with your order number and photos so we can assess the issue and arrange the most appropriate solution, such as a replacement, repair or refund.

Refunds

Approved refunds are sent to the original payment method after the returned item has been received and inspected. Bank or card processing times are controlled by the payment provider and may vary. Original delivery charges and return shipping are not normally refundable unless the item was faulty or sent incorrectly.

Exchanges

Size or product exchanges depend on stock availability. The quickest route may be to return an eligible item and place a new order once the return has been approved.

How to start a return

1. Email info@shabawearz.biz with your order number and reason for the request.
2. Wait for return instructions and the approved return address.
3. Pack the item securely. Keep your shipping receipt or tracking details until the return is complete.